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HR Support Services: Expert Employment Law and HR Advice for Your Business

Running a business without proper HR support is risky. Employment law changes constantly, staff issues need handling correctly, and one mistake can cost you thousands in tribunal claims. You need reliable HR support services that combine legal expertise with practical, commercial advice.

We provide comprehensive HR support services for small business and larger organisations across Wales and the UK. From day-to-day HR advice through to strategic projects, tribunal defence, and complete outsourced HR, we’re the employment law solicitors businesses trust when people issues arise.

Our HR services & support go beyond generic HR consultancy. You’re working with specialist employment law solicitors who advise businesses daily, defend tribunal claims regularly, and understand exactly what employers need.

To speak to an employment law consultant today, call us on 02920 829 100 or use our Contact us form.

Excellent rating by Review Solicitors | Ranked in Legal 500 and Chambers & Partners


Why Businesses Choose Our HR Support Services

You’ve got enough to worry about without employment law keeping you up at night. Is that dismissal fair? Can you change employee terms? What if someone raises a grievance? Employment issues distract from running your business, and getting them wrong triggers expensive tribunal claims.

Our HR support and consulting services take employment law off your plate. You get immediate access to specialist employment solicitors who handle your HR issues quickly, correctly, and commercially. No waiting days for responses. No generic template answers. Practical advice that fits your business.

Whether you’re a small business with no HR team, an SME needing backup for your HR manager, or a larger organisation wanting expert employment law support, we tailor our HR support services to match your needs and budget.

We offer flexible arrangements: fixed monthly retainers for unlimited advice, pay-as-you-go hourly rates, or project-based fixed fees. Many businesses prefer retainers because employment issues don’t wait for convenient times. With a retainer, you call whenever problems arise without worrying about costs.

What makes us different? We’re employment law solicitors first, so you’re getting legal expertise alongside HR support. We defend tribunal claims, so we know exactly where employers go wrong. And we’re based in Wales with full Welsh language capability, making us the natural choice for Welsh businesses.

Contact us today to discuss your HR support needs.

 


Our HR Support Services for Businesses

Telephone Advice Line (HR Helpline)

Immediate access to specialist employment solicitors whenever HR issues arise. Dismissals, disciplinaries, grievances, absence management, contract changes, discrimination concerns. Call our HR support services contact number and speak to a qualified solicitor who’ll give you clear, practical advice on the spot. No waiting days, no generic responses.

Complete Outsourced HR Services

No HR team? No problem. We act as your complete HR function, handling everything from contracts and policies through to disciplinaries, grievances, and tribunal claims. Full outsourced HR support services covering all your employment needs for a fixed monthly fee. Often cheaper than hiring an HR manager.

HR Support for Existing HR Teams

Got an HR manager who needs backup? Our HR support services for small businesses work alongside your HR team, providing specialist employment law advice when complex issues arise. Your HR manager handles routine matters, we support with legal risks, tribunal threats, and difficult cases.

Employment Contracts and Handbooks

Proper contracts and employee handbooks prevent disputes. We draft comprehensive employment contracts for all employee types (standard staff, directors, zero-hours, contractors) plus detailed handbooks covering disciplinary procedures, grievances, sickness, flexible working, and all policies you need. Welsh language versions available.

Disciplinary and Grievance Support

Most tribunal claims arise from poorly handled disciplinaries or grievances. We guide you through the entire process: investigating fairly, conducting hearings, making defensible decisions, writing outcome letters, managing appeals. Hands-on support ensuring procedures are followed correctly and dismissals are fair.

Restructures and Redundancies

Redundancies trigger complex legal requirements. We manage the entire process: business case, selection criteria, consultation (individual and collective), redundancy calculations, alternative employment, appeals, and settlement agreements. Ensuring your restructure is legally compliant and minimises tribunal risks.

Employment Tribunal Representation

Facing tribunal claims? Our employment law solicitors defend businesses in unfair dismissal, discrimination, and all tribunal claims. We assess prospects, advise on settlement, prepare defences, gather evidence, and represent you at hearings. High success rate defending employers. Insurance available for retainer clients.

TUPE Transfers

Business acquisitions, outsourcing, and service transfers involve TUPE (Transfer of Undertakings Protection of Employment). We advise on TUPE application, employee liability information, consultation requirements, harmonising terms, and handling TUPE-related dismissals. Essential for M&A transactions and outsourcing projects.

Absence Management

Sickness absence costs businesses thousands in lost productivity and SSP. We provide clear processes for managing short-term and long-term absence, when to seek medical evidence, occupational health referrals, reasonable adjustments for disability, and when absence justifies dismissal without disability discrimination claims.

Settlement Agreements

Exit an employee cleanly with a settlement agreement (formerly compromise agreements). We draft agreements protecting your business, negotiate terms, advise on tax treatment, and ensure agreements are legally binding. Often the smartest way to part ways with problematic employees while avoiding tribunal risks.

Policy Reviews and Updates

Employment law changes regularly. We review your policies and contracts, identify gaps and legal risks, update them for compliance, and ensure they reflect current legislation. Annual policy audits keep you legally compliant and tribunal-ready. Welsh language policy drafting available.

Immigration and Sponsorship

Employing overseas workers requires sponsor licences and immigration compliance. We advise on sponsorship applications, right to work checks, skilled worker visas, and sponsor duties. Essential for businesses recruiting internationally or relocating staff to the UK.

 


Why Choose Darwin Gray for HR Support

Responsive and Accessible

When employment issues arise, you need answers fast. We respond quickly (usually same day, often within hours), give clear advice, and don’t leave you waiting. Our HR support services near me (wherever you are in Wales or the UK) means you’ll work with solicitors who are available when you need them.

Commercially Focused Advice

We understand you’re running a business, not just managing legal compliance. Our advice balances legal protection with commercial reality. Sometimes the legally strongest position isn’t commercially sensible. We tell you what the law requires and what makes business sense for your specific situation.

Fixed Fee Certainty

Most businesses prefer fixed monthly retainers for unlimited employment law and HR advice. You know exactly what you’re spending, no surprise bills, unlimited calls when issues arise. We also offer hourly rates or project-based fees depending on your preference. Complete cost certainty.

Proactive Risk Management

Good HR support and consulting services prevent problems before they start. We identify risks in your practices, suggest improvements, and train your managers. Prevention is cheaper than defending tribunal claims. We help you become a better employer with lower legal risks.

Over 20 years years advising businesses | Ranked in Legal 500 for Employment Law

 


How Our HR Support Works

Step 1: Understanding Your Business Needs

We start by understanding your business, HR challenges, and what support you need. How many employees? Do you have HR support currently? What issues keep coming up? What’s your budget? This shapes whether you need a retainer, ad hoc support, or specific projects.

Step 2: Tailored HR Support Package

We design HR support services that fit your business. This might be a fixed monthly retainer for unlimited telephone advice, outsourced HR covering everything, or specific project support (policy updates, restructures, tribunal defence). You get exactly what you need, nothing you don’t.

Step 3: Initial Audit and Policies

For retainer clients, we audit your current employment documentation: contracts, policies, handbooks, procedures. We identify gaps, legal risks, and non-compliant provisions. Then we draft or update everything you need. This gives you solid foundations for managing staff correctly.

Step 4: Ongoing Advice and Support

Once set up, we’re here whenever issues arise. Call our HR support services contact number and speak directly to your dedicated solicitor. Disciplinary issues? Call us. Grievance raised? Call us. Someone claiming discrimination? Call us. We guide you through handling it correctly.

Step 5: Training and Development

We train your managers on employment law essentials: conducting disciplinaries, managing performance, handling absence, avoiding discrimination. Trained managers make better decisions and create fewer problems. Training is included in premium retainer packages or available separately.

Step 6: Regular Updates and Reviews

Employment law changes regularly. We keep you updated on relevant changes affecting your business, review your policies annually, and ensure ongoing compliance. You’ll never be caught out by new legislation or case law because we’re monitoring it for you.

Setup time: Initial audit and policies (2-3 weeks) | Ongoing support (immediate access) | Training delivered (as scheduled) | Policy reviews (annually or when legislation changes)

 


What Our Clients Say

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Darwin Gray have provided us with a first-class service for many years now. They really take the time to understand our business and develop relationships which results in advice and support that is contextualised and effective.

Rebecca Cooper, Head of HR, ACT Training

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I have worked with Darwin Gray for a number of years and the level of service, professionalism and timely response is second to none. I would highly recommend Darwin Gray to any business for employment counsel and support.

Becs Beslee

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We have worked with Darwin Gray for several years and have always found their services and advice to be first class with a particular mention to go to Owen John and his assistance with the employment issues and queries we have had over the years.

Karen Gale, Stepping Stones Group

 


Frequently Asked Questions About HR Support Services

What’s the difference between HR consultants and employment law solicitors?

HR consultants provide valuable operational HR support. Employment law solicitors provide legal expertise on employment rights, tribunal procedures, and compliance requirements. Best HR support and consulting services combine both, giving you practical HR support backed by legal expertise. We’re solicitors first, so you get legal advice when you need it most.

Do small businesses really need HR support services?

Absolutely. Small businesses face same employment laws as large companies but have more at risk from tribunal claims. One unfair dismissal claim can cost £20,000-30,000+ including legal fees. Outsourced HR support services for small business are often cheaper than hiring HR staff and provide expert legal advice that prevents expensive mistakes.

Can you provide HR support if we already have an HR manager?

Yes. Many HR support services for small businesses work alongside existing HR teams. Your HR manager handles routine matters, we provide specialist employment law advice for complex issues, tribunal threats, redundancies, TUPE, and difficult cases. Your HR manager gets expert backup when needed.

How quickly do you respond to HR queries?

For retainer clients, usually same day (often within hours for urgent issues). We understand employment issues don’t wait for convenient times. That’s why businesses choose fixed retainers, you get immediate access to specialist solicitors whenever problems arise, without worrying about costs.

What’s included in your fixed monthly retainers?

Typically: unlimited telephone advice, contracts and policies, disciplinary and grievance guidance, employment law updates, annual policy reviews, and access to specialist solicitors whenever issues arise. Premium packages include training, tribunal insurance, and strategic HR projects. We tailor packages to your specific needs.

Can you handle urgent employment issues?

Yes. Retainer clients get priority access for urgent issues. Employment law solicitors available during business hours, with emergency contact details for crisis situations. When tribunal claims are threatened or serious disciplinary issues arise, urgent response is essential and we deliver it.

Do you only advise businesses or also help individuals?

We have separate teams. Our HR support services team advises businesses exclusively. We have different employment solicitors who advise employees. This prevents conflicts and means you get solicitors who understand employer challenges and priorities. Clean separation ensures no conflicts of interest.

What sectors do you specialise in?

We advise businesses across all sectors: manufacturing, retail, hospitality, technology, professional services, healthcare, education, charities, public sector. Particular strength in Welsh public sector and SMEs. Some HR support services focus on specific sectors, we provide expert employment law advice regardless of your industry.

How do I know if I need a retainer or ad hoc support?

Depends on your situation. Businesses with ongoing employment issues, multiple employees, or no HR support typically benefit from retainers (unlimited advice, cost certainty, immediate access). Businesses with occasional HR needs might prefer ad hoc support. We’ll recommend the best option after understanding your business.

Can you review our existing contracts and policies?

Yes. Policy audits are a core part of our HR support services. We review all employment documentation, identify legal gaps and risks, advise on necessary updates, and draft improved versions. Often done as initial project for new retainer clients or as standalone fixed-fee project.

 


Our Offices in Wales

We’re based in Cardiff and Bangor, providing HR support services to businesses throughout Wales and across the UK. We work remotely via phone, video calls, and email, so you don’t need to visit our offices unless you prefer face-to-face meetings.

Our Cardiff office serves businesses across South Wales including Swansea, Newport, and the Valleys. Our Bangor office supports businesses throughout North Wales including Wrexham, Anglesey, and Gwynedd.

As Wales’ leading Welsh language commercial law firm, we’re experienced providing bilingual HR support services. For Welsh businesses or organisations needing Welsh language HR support, we provide expert employment law advice in both Welsh and English.

 


Get Expert HR Support for Your Business

Employment issues shouldn’t keep you up at night or distract from running your business. Whether you need a complete outsourced HR function, backup for your existing HR team, or expert advice on specific issues, we provide flexible HR support services that fit your needs and budget.

From small businesses with no HR support through to larger organisations wanting specialist employment law expertise, we tailor our hr services & support to match your requirements. Fixed monthly retainers give you cost certainty and immediate access whenever issues arise.

Call 02920 829 100, or fill in our Contact us form to discuss your HR support needs.

Fixed fee retainers. Immediate access to employment law solicitors.


Contact Our Team

To speak to one of our experts today, please contact us on 02920 829 100 or by using our Contact Us form for a free initial chat to see how we can help.

Caragh McCormack
Trainee Solicitor
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Damian Phillips
Partner
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Fflur Jones
Managing Partner
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Fiona Sinclair
HR Consultant
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Geraint Manley
Trainee Solicitor
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Harriette Loveluck-Edwards
Solicitor
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Heledd Ainsworth
Solicitor
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Kadell Khalid
Secretary / HR Administrator
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Nicole Brendel
Associate
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Owen John
Partner
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Rachel Ford-Evans
Partner
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Ramyar Hassan
Associate
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Seren Trigg
HR Consultant
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What our clients have said...