How to Deal With a Serial Complainer

April 5, 2022

 

By Rachel Ford-Evans

In the case of Hope v British Medical Association, the Employment Appeal Tribunal gave their view on how an employer can dismiss a serial complainer.

The Facts

Mr Hope was employed as a senior policy advisor. Over an extended period, he became increasingly frustrated at what he perceived to be his exclusion from various meetings with his colleagues. During a 13-month period, he raised numerous informal grievances of this nature with his employer. However, Mr Hope refused to progress any of these grievances to a formal stage but also refused to withdraw them. 

Mr Hope was warned that he could face disciplinary action if his grievances were found to be frivolous, but in response, he raised another grievance. He was then invited to attend a formal grievance meeting, but refused to attend. He was ultimately dismissed for gross misconduct following disciplinary action by his employer based on his ‘frivolous and vexatious’ behaviour. Mr Hope then brought an unsuccessful claim for unfair dismissal to the Employment Tribunal. Mr Hope’s appeal of that decision was also rejected by the Employment Appeals Tribunal. Mr Hope’s employer was able to rely on his repeated abuse of the grievance process as a fair reason for his dismissal.

Our comment

Whilst the decision in Hope v British Medical Association may be viewed favourably by employers looking to discipline or dismiss employees who raise multiple unfounded grievances, the reality is that all grievances should be investigated thoroughly, whether the employee in question has raised previous grievances or not.

However, if an employer feels that an employee is raising multiple grievances just to be difficult, an employer should spell out quite clearly to the employee, in advance, that any further vexatious grievances could result in disciplinary action. This will make it easier for the employer to eventually take such action against the employee. That said, disciplinary action in such circumstances should still be a last resort.

If you need any advice on grievances, please contact Rachel Ford-Evans on rford-evans@darwingray.com or 02920 829 120 for a free initial conversation to see how they can help.

 

  

 

Contact Our Team
Catherine Burke
Partner
View Profile
Damian Phillips
Partner
View Profile
Fflur Jones
Managing Partner
View Profile
Gareth Wedge
Partner
View Profile
Mark Rostron
Partner
View Profile
Nick O’Sullivan
Partner
View Profile
Owen John
Partner
View Profile
Rhodri Lewis
Partner
View Profile
Stephen Thompson
Partner
View Profile

I have worked with Darwin Gray for a number of years and the level of service, professionalism and timely response is second to none. I would highly recommend Darwin Gray to any business.”

Becs Beslee
Dice FM Ltd

Darwin Gray have provided us with a first-class service for many years now. They really take the time to understand our business and develop relationships which results in advice and support that is contextualised and effective.”

Rebecca Cooper
ACT Training

We have worked with Darwin Gray for several years and have always found their services and advice to be first class.”

Karen Gale
Stepping Stones Group

An extremely professional and sincere company who make time for your queries and understand the need to break down certain facts and information to ensure everything is understood perfectly. I would highly recommend the company to anyone looking for any type of legal advice”

Gwawr Booth
Portal Training Ltd

PSS has worked with Darwin Gray for many years. We have always received an excellent service. Prompt and professional advice and support.”

Ledia Shabani
Property Support Services UK Ltd

We have used several departments within DG recently and we have been very pleased with an effective, efficient and down to earth service. Very happy thus far and I expect that we will continue to use DG.”

Guto Bebb
Farmers’ Union of Wales

Darwin Gray offer us truly superb services. Very professional, quick and services available bilingually which is very important to us, highly recommend.”

Iwan Hywel
Mentrau Iaith Cymru

My “go to” in urgent and time sensitive cases for direction, support and advice. The team are quick to respond to calls or emails for advice and support on all matters. Always explain complex matters in a way a lay person can easily understand.”

Margot Adams
Guarding UK Ltd